We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-7 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A few reasons why buy from us:
Leave a Review
Incrível acabamento. Perfeita nos detalhes. Muito bem embalada. Super recomendo a compra.
Super cute! I love it! Thanks!
Excellent product, loved and recommend
Such as the D is criben, arrived in good furniture state, is lovely
Wonderful… my daughter loved, arrived super fast
Perfect, extremely satisfied, product and excellent quality, all items exactly right.
Thank thank I love
Beautiful like the photo!!!!
Very good product. Super recommend!!! IS more beautiful!!
Doll is fully consistent with the description. Delivered very quickly, to track goods constantly. Courier delivered directly to the door. Very cute toy. Thank you very much.
Received today! We Were anxious! But the doll and beautiful, exceeded all our expectations. Just a little smaller than we thought, but my daughter is mega happy! Now'll find clothes small for her. Excellent store, very attentive, sent fast., received less 1Month date D purchase. Congratulations
Very Good, perfect.
It is beautifull just real
Wonderful product, very well done! Fast delivery, before 30 days, am very satisfied!!
The box was in pretty bad shape when he showed up maybe next time you can be wrapped in bubble wrap.
I love it, it's like alive, my daughter loved it.
Beautiful loved more than my daughter